Steven D. Levitt (of Freakonomics) shares some positive customer service experiences:

There are not many strong incentives for individuals to provide great customer service. There may be small financial rewards that accrue if customers routinely tell an employee’s supervisor what a great job they did; but if someone owns the business, the rewards are greater because positive word of mouth will generate new customers.

When the competition heats up, the best way that a business can differentiate itself to us customers is to provide some kickass service.

(From Outrageously Good Customer Service)

June 8th, 2007 by Jeremy Sisson | Trackback